FAQs
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Do you have parts not shown on the site?
[vc_column_text]We carry so many different parts from different parts manufacturers, they don’t all fit on the website. Please send us an email with the details of what part you are looking for, and we’ll get you a quote.[/vc_column_text]
Do you offer package deals?
[vc_column_text]We do! This can be a great cost benefit for trucking fleets. Please contact us for more details.[/vc_column_text]
What forms of payment do you accept?
[vc_column_text]We currently accept Visa and MasterCard.[/vc_column_text]
Do you sell OEM parts?
[vc_column_text]We sell aftermarket parts – direct replacement parts – as an alternative to costly original equipment manufacturer parts. Our goal is to offer you quality products at a significantly better prices than the OEM can offer.[/vc_column_text]
When can I expect my parts to ship?
[vc_column_text]All orders are processed within two business days. Any order placed on the weekend or on holidays will be processed on the next business day.[/vc_column_text]
Will all of my parts ship together?
[vc_column_text]Though most of our orders ship from our central warehouse in Florida, there will be cases where orders will be split into multiple shipments. Don’t worry though. You will be provided with additional tracking numbers if an order is split or shipped from two locations.[/vc_column_text]
My order status is “Awaiting Shipment.” How long until it ships?
[vc_column_text]It’s best to start by checking the description of the items that you have purchased. Some products are made to order and can take time before shipping. If your order is not customer made or back-ordered it will likely ship out in one to two business days after time of purchase.[/vc_column_text]
How do I rush an order?
[vc_column_text]At this time, the only way you will be able to rush an order is to contact a team member. Please contact us with your order number and we will work to expedite your shipment if it is still in the warehouse. If it has already shipped, we cannot change the shipping speed. Additional charges may apply to rush an order.[/vc_column_text]
How do I return an item I ordered?
[vc_column_text]You will need to obtain an RMA number from our customer service team before sending back your item(s). Please do not ship items back to the address on the box! Not all items come directly from our warehouse, and this may only delay your return. We cannot guarantee a refund on an item that was returned improperly. Restocking fees may also apply to returns. Please see our Return Policy for additional details.[/vc_column_text]
Do you ship internationally?
[vc_column_text]Please contact our customer service team directly to inquire about international shipping options, including Canada.[/vc_column_text]
My order was damaged in shipping. What do I do?
[vc_column_text]If you are present during delivery and your package appears to be damaged, we recommend inspecting the contents of the package with the delivery driver. If you find anything damaged, refuse the package because of shipping damage. This will cause the carrier to return this item to us.
If it is too late to refuse the package, take two to three pictures of the damage to the product and the state of the packaging. Do not throw away the packaging since it may be required for the investigation process carried out by the delivery service. Please contact us to inform us of the damage and we will make you aware of any additional steps required on your part.[/vc_column_text]